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ordered upgrade 50hrs ago no email from dpd & said it would b here in 1day

Daz130185
Visitor

‎08-09-2019 09:52 AM

I ordered my upgrade over 50hours ago and still waiting for a dpd delivery slot even though it said it would take 24hrs for the phone to be delivered. I try track my order via EE and says sorry can’t find your order yet please look out for a email from EE or dpd.

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎08-09-2019 10:06 AM

Hi @Daz130185 

 

It might be worth calling EE on 150. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Alex_S
EE Employee

‎08-09-2019 01:52 PM

Hi @Daz130185,

 

Welcome to the community 🙂

 

Have you had a chance to speak to our customer care team regarding your order?

 

You wont be able to track your order until you have received your confirmation email. This is usually 24 hours after you complete your online order. Have you received this yet?

 

Which phone did you order? Have you checked that the model and variant are showing in stock on our EE Shop pages?

 

 

Alex 🙂

 

 

0 Helpful