Community Activity

Upgrade

Hello, I upgraded to SIM only and my contract ends today. I haven’t received the new SIM in the post. Is this something that should have happened or is my original SIM still in use?

Cloned number?

I think my number has been cloned.  I keep receiving messages and calls from numbers asking who I am as they don't have it saved. I legit call about 3 people a month so it certainly isn't me. Has this happened to anyone else? Is there a solution? I r...

No response regarding returns

I bought a Quest 3 headset from the online store.  It arrived last week and is faulty (overheats and shuts off).  I gave it a few days and it was still happening so I tried to initiate a refund.I filled in the refund form on EEs site. This was a coup...

Keroro79 by Investigator
  • 1310 Views
  • 22 replies
  • 0 Helpful

Switch 2 delayed

Ordered the switch 2 on release day, was apparently dispatch the same day but 2 days later still no tracking number. should have had an option to collect or faster shipping, ordering on day 1 release and having to wait potentially 5 days is shocking 

Smart Hub Pro vs OrbiPro

I took delivery of my Smart Hub Pro and satellite today, and so far, results are a bit disappointing compared to the 2 year old OrbiPro SXK80 set up I had, which gives WiFi 6.Upstream definitely slower and range seems to be less.Does anyone else have...

GDog3 by Investigator
  • 47 Views
  • 5 replies
  • 1 Helpful

Smart Hub Pro SH4-1 Firmware

I just installed a new SH4-1 and started the firmware update via the EE app... three hours later it is still thinking about it.Version installed shows r2.64.6-R-1303886-PROD-1 

GDog3 by Investigator
  • 82 Views
  • 7 replies
  • 1 Helpful

Hub Pro WiFi7 odd SSIDs

One my HubPro and extenders using WiFi7 there are some hidden SSIDs used for managing the WiFi network. However if I turn on the 6GHz band in Guest WiFi, these hidden SSIDs are no longer hidden and available for connection although non of my password...

tnj by Investigator
  • 20 Views
  • 2 replies
  • 1 Helpful

I want to cancel

So i had a sales man at my door to change me over from another company.. I initially agreed but then changed my mind..I've told my current supplier I want to stay and they gave me a better offer for cheaper too.However I've tried to cancel open reach...

Mward11 by Visitor
  • 38 Views
  • 2 replies
  • 0 Helpful