order updates

Ma-rk12
Visitor

‎08-12-2021 06:42 PM

Hi All,

 

Anyone having issues with there orders??

 

I ordered iPhone 13 pro, sierra blue, 128 on Sunday and paid the upfront cost which has been taken out of my account. I received an email of the order at the time, but have had nothing since. No confirmation or approximate delivery dates from EE or acknowledgement. Poor communication I think. 

 

I have attempted tracking however there was no information.

 

any ideas where to go with this?

 

 

 

 

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎08-12-2021 10:35 PM

Hi @Ma-rk12 

 

Delivery at best is 28 days. On Apple site it says 21st December so that gives you an idea. 

 

Until manufacturing and shipping are back to normal in late 2022 then expect delays with high end electronics. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Leanne_T
EE Community Support Team
In response to Northerner

‎09-12-2021 08:15 AM - edited ‎09-12-2021 08:16 AM

Morning @Ma-rk12

 

Welcome to the EE Community. 

 

The delivery guidance when you placed your order was 'expect dispatch in more than 28 days'.

 

You'll receive a text message with tracking details as soon as stock arrives to fulfil your order.

 

Leanne.

0 Helpful