order delivery date confirmation

[jackrevells]

Hi I ordered my upgrade to the note 9 an hour ago and it still says awaiting delivery confirmation even after being told I should get it tomorrow.  Could someone help please.

[Katie_B]

Hi @Mateusz2310_. 

Welcome to the community. 

When did you place your order?

What device have you ordered?

Speak soon, 

Katie.

[Mateusz2310_]

iPhone 11 Pro Max 512GB

[Katie_B]

Hi @Mateusz2310_. 

When did you order this?

What colour did you go for?

Katie 🙂

[Mateusz2310_]

Today

Color Space Grey

[Katie_B]

Thanks for getting back to me @Mateusz2310_. 

The device is in stock, once a phone has been allocated to you you will then receive an update regarding your delivery. 

Did you receive an order number?

You can track your order HERE.

Katie 🙂

[Mateusz2310_]

Order number: xko*********

Mod edit: [please don't post personal information on the community].

[Katie_B]

Hi @Mateusz2310_.

Please click on the link I provided to track your order :).

Katie.

[Mateusz2310_]

I don't have any link

[Katie_B]

Hi @Mateusz2310_. 

I have hyperlinked 'HERE' so you can click on that. 

Alternatively, the link is https://ee.co.uk/help/help-new/orders-and-delivery/order-status/how-do-i-track-my-order. 

Katie 🙂

[Mateusz2310_]

But Can I change and collect the device in the store???