order delivery date confirmation
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31-10-2018 05:30 PM
Hi I ordered my upgrade to the note 9 an hour ago and it still says awaiting delivery confirmation even after being told I should get it tomorrow. Could someone help please.
Solved! See the answer below or view the solution in context.
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03-01-2020 12:25 PM
Hi @Snappergb.
Welcome to the EE Community.
Did you get an email containing your tracking information?
If not, I'd recommend getting in touch with our Customer Care team who can look into this for you.
Jon
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21-01-2020 05:23 AM
Hi , I got accepted for a contract and it’s due for delivery today but I have had no order number to track my delivery and DPD haven’t sent me an email either the day before it was due could anyone help
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21-01-2020 08:17 AM - edited 21-01-2020 08:17 AM
Hi @Blessing93
Welcome to the community and thank you for taking a contract out with EE. 🙂
Have they sent you any text messages?
Chris
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21-01-2020 08:26 AM
They have sent me nothing bar the order confirmation which says the expected delivery date is today
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21-01-2020 08:31 AM
I don’t have a private message from you 😕
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21-01-2020 08:33 AM
OK, thanks @Blessing93
I suggest speaking to our Mobile Care team. They'll be able to check the order and delivery details for you to confirm if it's coming today.
Let us know how you get on.
Chris
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31-01-2020 03:17 PM
I ordered my phone yesterday evening over the phone. I have had no email with an order number so I can track it.. Also no texts as to when it's going to be delivered..i paid for this delivery and have no confirmation as to when it's coming.
Anyone help??
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31-01-2020 04:07 PM
Hi @AARees70,
Welcome to the EE Community. 🙂
You'll receive a text message from DPD with your tracking number before 8pm on the day before your delivery.
Hope this helps.
James
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31-01-2020 04:12 PM
Ordered phone yesterday paid for it to be delivered today have had no confirmation email and no texts to say a time or its on its way I've received no corrospondonce what do ever nothing at all
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31-01-2020 04:22 PM
