number changed when phone upgraded

kc48
Explorer

I upgraded my phone from a S7 to a S21 and moved the old sim card to the new phone. But the phone number has changed on the new phone. How do I get my old number back?

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@kc48   If you upgraded your number shouldn’t change,    You might want to call customer services about this.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

Hi @kc48 

 

If you dial your existing number from another phone, what happens to the call?

I can call my old number, and when i call another phone from my new phone the number comes up correctly. i guess its just a problem with the info in the settings panel