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not registered on network

aduman
Explorer

‎29-03-2021 02:02 PM

I am being told not registered on network. Cannot make phone calls, not even to EE. EE not listed as available network in settings. Just happened. Dont know what to do!

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎29-03-2021 03:22 PM

Hi @aduman

 

Thanks for coming to the community. 

 

Is your SIM on pay as you go or pay monthly? 

 

What device are you using? 

 

Speak soon 🙂

 

Leanne.

0 Helpful
aduman
Explorer
In response to Leanne_T

‎29-03-2021 03:28 PM

Thanks Leanne,

EE has notified me of work being carried out in my area. Might take up to 3 days which is very inconvenient. At least, I know source of problem. Thank you so much for trying to help.

0 Helpful
Leanne_T
EE Community Support Team
In response to aduman

‎29-03-2021 03:43 PM

Hi @aduman

 

Thanks for coming back and letting me know. 

 

I hope this is resolved soon for you. 

 

In the meantime, if you’re an EE pay monthly customer with a compatible phone you can use WiFi Calling to make and receive calls and texts over a WiFi connection.  

 

For details on how to set up this service, please see our WiFi calling help pages.

 

Leanne.

0 Helpful