no on cominng voic

[yafet22hewan]

some one call for me i ca not hear the voice i use speaker all time please do you now wy? 

[Christopher_G]

Hi @yafet22hewan

Welcome to the community.

What kind of phone do you have?

So just so I understand, you can hear people when it's on loudspeaker, but not through the normal earpiece speaker?

Chris

[yafet22hewan]

earpiece speaker u got it yes the people voice is far away I can’t hear anything please any advice I use loud speakers or avoid say hello public area
Thanks for u advice again

Sent from my iPhone

[Christopher_G]

I'd recommend backing up all of your information and restoring the phone to factory settings, @yafet22hewan.

What kind of phone do you have? Did you get it from EE directly?

Chris