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Samste-r207
Contributor
Contributor

‎05-11-2020 10:16 AM

hi I upgraded to a new iPhone12pro  29/10/20 my status of the phone says waiting on confirmation on delivery can you inform me how long this will take I haven't received any confirmation via text or email 

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20 REPLIES 20
Kkiln44
Contributor
Contributor
In response to James_B

‎05-11-2020 11:41 AM

Oh great 😂. So not even 14 or 21 days or anything? It’ll be 14 days tomorrow. Any roundabout timescale from others ordering the same?

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James_B
EE Community Manager
EE Community Manager
In response to Samste-r207

‎05-11-2020 11:41 AM

Hi @Samste-r207,

 

The delivery guidance when you placed your order was dispatch within 21 days.

 

Thanks

 

James

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James_B
EE Community Manager
EE Community Manager
In response to mihaela891131

‎05-11-2020 11:43 AM

Hi @mihaela891131,

 

If you'd prefer to switch to a model that is available for immediate dispatch, please get in touch with Customer Care.

 

Thanks

 

James

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Kkiln44
Contributor
Contributor
In response to James_B

‎05-11-2020 11:47 AM

Ok, thanks James, I know it’s not your personal fault. Which ones are available for immediate despatch if I could also switch?

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glanducci
Explorer

‎05-11-2020 12:00 PM

I also placed an order for iPhone 12 128gb in back on the 28/10 and it said it was in stock and would be dispatched within 1 day but I’ve still not received a dispatched text or email? Thanks

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James_B
EE Community Manager
EE Community Manager
In response to Kkiln44

‎05-11-2020 12:20 PM

Hi @Kkiln44,

 

You can view the latest delivery guidance in our online shop.

 

Hope this helps.

 

James

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to glanducci

‎05-11-2020 12:22 PM

Hi @glanducci,

 

Welcome to the EE Community. 🙂

 

Was it the Pro you ordered? Which colour?

 

Thanks

 

James

0 Helpful
glanducci
Explorer
In response to James_B

‎05-11-2020 12:25 PM

Hi James

 

iPhone 12 in black 😊

 

Thanks

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James_B
EE Community Manager
EE Community Manager
In response to Samste-r207

‎05-11-2020 12:28 PM - edited ‎05-11-2020 12:28 PM

Hi @glanducci,

 

That model should be dispatched within one day. Please get in touch with Customer Care so a member of the team can check the status of your order.

 

They'll be happy to help.

 

James

0 Helpful
Kkiln44
Contributor
Contributor
In response to James_B

‎06-11-2020 11:34 PM

12 pro 128GB silver ordered 23/10/20


Hi James,

 

Quick question. My ‘thanks for your upgrade, your order is on its way etc’ email on 23rd Oct has an order no. that begins with xko followed by 9 digits.


The next email (31st Oct) received ‘order update - your order is confirmed - but awaiting expected delivery date” has a different order number - just 10 digits beginning with 00. Why is it different?

 

Also why did the £50 phone payment get taken out of my account already (26th) when I’ve obvs yet to receive the phone. 

I rang to see if there were any updates but the lady just said there are no expected delivery dates for this phone still, and to ring back by next Friday (13th!) if it’s not arrived. That will be 21 days.

 

Has anyone received their device in under 3 weeks? Just curious really 🤔

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