new sim not working

jobianne2008
Visitor

As the title says. I ordered the new samsung s20 ultra with a new sim card. Phone working but not the sim> Stating sim 1 not provisioned. I have rang 150 today and they stated its because the sim wasnt activated. It still hasnt come back to normal, Ive restarted several times and cleaned with a cloth. Any ideas.

1 REPLY 1
Leanne_T
EE Community Support Team

Hi @jobianne2008

 

Welcome to the community.

 

It can take 24 hours for the SIM card to activate for you.

 

Did you upgrade or is this a new contract with us?

 

Thanks.

 

Leanne.