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I bought a new phone for my son, a PAYG Samsung A51.

Clegy_
Investigator
Investigator

‎11-06-2020 02:25 PM

I bought a new phone for my son, a PAYG Samsung A51. He was already an EE PAYG customer.

My question is, how can he keep his number but use the PAYG Pack that came with the phone, as there's more value for money when topping-up with the new pack?

The new phone came with a new sim card and top-up card.

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎11-06-2020 04:31 PM

Hello @Clegy_

 

Thanks for coming to the community.

 

If you give our Pay as you go Care team a call, they will be able to get this looked into for you and see when that they can do to help 🙂

 

Let me know how you get on.

 

Leanne.

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