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11-06-2020 03:06 PM
As the title says. I ordered the new samsung s20 ultra with a new sim card. Phone working but not the sim> Stating sim 1 not provisioned. I have rang 150 today and they stated its because the sim wasnt activated. It still hasnt come back to normal, Ive restarted several times and cleaned with a cloth. Any ideas.
11-06-2020 05:53 PM
Welcome to the community.
It can take 24 hours for the SIM card to activate for you.
Did you upgrade or is this a new contract with us?
Thanks.
Leanne.