my upgade attempt
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12-12-2019 08:45 PM
about 20 minutes ago (ish) i tried to upgrade my phone. i got the confirmation page which says its gone through.
However i am a bit concerned that a, no confirmation page with order number and b, they have not taken the upfront cost.
has it gone through or not???????
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12-12-2019 10:02 PM
Hi @petew1977
You would have been best off calling EE CS on 150 than posting here. I would suggest if you have received no email, then call EE CS on 150
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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13-12-2019 08:48 AM
Morning @petew1977
Thanks for coming to the community 🙂
Have you received the email confirmation overnight?
If not, could you check your junk/spam folder, is the email there?
Speak soon 🙂
Leanne.
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13-12-2019 10:19 AM
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13-12-2019 10:31 AM
Hi @petew1977
Thanks for confirming this for me.
If you give us a call on 150 our Mobile Care team will be able to get this checked for you.
Let me know how you get on.
Leanne.

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