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21-09-2021 08:59 PM
I wanted to trade in my iPhone XR against a 13 mini, my XR is in perfect condition apart from 1 tiny nick on each of the bottom corners (rather annoyed as it’s been in a case since purchase).
Is this going to be an issue? I find it a little bit absurd if it’s expected to be 100% perfect condition.
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22-09-2021 08:21 AM
OK thanks, @EpicTibbles
You can see on the trade in terms and conditions what full working order is described as.
The notable point I would say is 'The phone must be complete with no missing, damaged, or cracked parts'.
Ultimately, the decision would be made by Brightstar when the phone is sent through. You could try speaking to them beforehand by:
calling 0208 732 3798
emailing eeconsumer.uk@brightstar.com
Thanks
Chris
22-09-2021 08:09 AM
Hi @EpicTibbles
Welcome to the community.
It may depend on how bad the damage is. When you're going through the trade in options, does it ask if the phone is in 'full working order' or 'good working order'?
Chris
22-09-2021 08:15 AM
Thanks!
it says fully working condition with no damage to the body - but I wasn’t sure if a few nicks would be acceptable.
22-09-2021 08:21 AM
OK thanks, @EpicTibbles
You can see on the trade in terms and conditions what full working order is described as.
The notable point I would say is 'The phone must be complete with no missing, damaged, or cracked parts'.
Ultimately, the decision would be made by Brightstar when the phone is sent through. You could try speaking to them beforehand by:
calling 0208 732 3798
emailing eeconsumer.uk@brightstar.com
Thanks
Chris