iPhone 6s EE contract

MD42 · ‎12-12-2020

iPhone is on 24 month contract and only in month 15. It has stopped working after overheating and won’t charge. Have tried holding down the buttons to reset and plugging in computer - absolutely nothing. What do I do next?

Northerner · ‎12-12-2020

Hi @MD42

Have you contacted Apple support or your local Apple store?

https://support.apple.com/en-gb/contact

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎12-12-2020

Hi @MD42

Have you contacted Apple support or your local Apple store?

https://support.apple.com/en-gb/contact

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Alex_S · ‎13-12-2020

Hi @MD42,

Welcome back to the community 🙂

I can see that @Northerner has already given you some great advice. Did you have a chance to contact Apple yesterday?

Our Tech Guru Team will also be able to complete a diagnostic on your account.

Alex 🙂

MD42 · ‎13-12-2020

I did and they were not helpful as the phone is out of their warranty period. Just said I would need to buy a new phone.
I have been into EE today and spoken to someone.
Thank you

Sent from my iPhone

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iPhone 6s EE contract