cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

iPhone 12 pro waiting for dispatch

LW271298
Investigator
Investigator

I ordered my new iPhone 12 pro 2 weeks a go. I was told it will be with me within 14 days. I’m now on the 13th day of waiting and am  yet to Receive a dispatch time. Will I get my phone on time or not?

22 REPLIES 22

I was told they get two deliveries a week. Must be two phones a week the way it’s going. I know other networks have them in stock as people have gotten the phones much quicker 

I have just received my pro max today, I ordered mine on the 19th, I didn’t have any updates apart from one day I had to call Ee for a reason even they didn’t know about. I had no update info for this phone, I just looked on dpd app and it told me my phone was an hour away. Hope you get yours sorted soon 

I was told the iPhone 12 pro in blue and silver is the ones they are having trouble getting . I was also told ee are the biggest phone supplier so have priority deliveries over other mobile suppliers . Still dosent excuse how they can’t be honest and say 

I have also been waiting 4 weeks now for iphone 12 pro in silver. Each time I speak to EE they either say it will be within a few days, or that I just have to wait around for it to be delivered. Still nothing, and no contact from them at all. Starting to lose my patience! 

Same information I get told. I have had to call them twice a week to get them to stop trying to charge me for not reading my phone in which I can’t do until I get the new phone. Happy to take my money but not supply the phone and just given the run around depending on who I speak to. 

Why keep taking orders if they can’t fulfil them in the time they say they will when orders are placed 

Hi.i order iphone 12 Pro Max 3 weeks ago and i just get updated today on my traking page...Your order is on track!

i fon't have a clue what that means bir when i call them last week i have been told from the day i ordered i was in a 4 weeks waiting frame...and today i get updated my order is on track.lol

Katie_B
EE Community Support Team

Hello @Paul788

 

Thanks for coming to the community. 

 

Please allow the full timescale provided if this passes and you still have not received your device please pop back and let me know. 

 

Katie 🙂

I’ve been waiting 28days....no sign of delivery and customer services about as useful as a chocolate fireguard

Katie_B
EE Community Support Team

Hello @AdamP88

 

Thanks for coming to the community. 

 

Can you please provide the colour and memory size you ordered?

 

Katie.

Ordered on 21st Nov

iPhone 12 Pro Pacific Blue 128GB

Was told 2 weeks although could be up to 4. I’ve received weekly texts with a link to tracking which recently said expect despatch between 16th - 19th December.

On 16th it reverted back to awaiting confirmation.

I have today received a text saying there is a delay to my order due to supplier issues with another link. When I try to click the link to track my order it says sorry we are unable to track your order.

No idea when my order should arrive which is becoming evermore frustrating