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26-11-2020 09:00 AM
I ordered my new iPhone 12 pro 2 weeks a go. I was told it will be with me within 14 days. I’m now on the 13th day of waiting and am yet to Receive a dispatch time. Will I get my phone on time or not?
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28-11-2020 02:55 PM
I was told they get two deliveries a week. Must be two phones a week the way it’s going. I know other networks have them in stock as people have gotten the phones much quicker
28-11-2020 02:55 PM
I have just received my pro max today, I ordered mine on the 19th, I didn’t have any updates apart from one day I had to call Ee for a reason even they didn’t know about. I had no update info for this phone, I just looked on dpd app and it told me my phone was an hour away. Hope you get yours sorted soon
28-11-2020 03:09 PM
I was told the iPhone 12 pro in blue and silver is the ones they are having trouble getting . I was also told ee are the biggest phone supplier so have priority deliveries over other mobile suppliers . Still dosent excuse how they can’t be honest and say
28-11-2020 03:31 PM
I have also been waiting 4 weeks now for iphone 12 pro in silver. Each time I speak to EE they either say it will be within a few days, or that I just have to wait around for it to be delivered. Still nothing, and no contact from them at all. Starting to lose my patience!
28-11-2020 03:58 PM
Same information I get told. I have had to call them twice a week to get them to stop trying to charge me for not reading my phone in which I can’t do until I get the new phone. Happy to take my money but not supply the phone and just given the run around depending on who I speak to.
Why keep taking orders if they can’t fulfil them in the time they say they will when orders are placed
19-12-2020 11:23 AM
Hi.i order iphone 12 Pro Max 3 weeks ago and i just get updated today on my traking page...Your order is on track!
i fon't have a clue what that means bir when i call them last week i have been told from the day i ordered i was in a 4 weeks waiting frame...and today i get updated my order is on track.lol
19-12-2020 11:24 AM
Hello @Paul788.
Thanks for coming to the community.
Please allow the full timescale provided if this passes and you still have not received your device please pop back and let me know.
Katie 🙂
19-12-2020 11:47 AM
I’ve been waiting 28days....no sign of delivery and customer services about as useful as a chocolate fireguard
19-12-2020 12:00 PM
Hello @AdamP88.
Thanks for coming to the community.
Can you please provide the colour and memory size you ordered?
Katie.
19-12-2020 12:07 PM