iPhone 12 pro waiting for dispatch

[LW271298]

I ordered my new iPhone 12 pro 2 weeks a go. I was told it will be with me within 14 days. I’m now on the 13th day of waiting and am  yet to Receive a dispatch time. Will I get my phone on time or not?

[Jon_K · Accepted solution]

Hi @LW271298.

Welcome to the community.

Have you tried tracking your order using our online order tracker?

DPD will send you a text when your order is out for delivery.

Jon

[LW271298]

Of course I’ve used the tracker. I was told that I’d get my phone within 14 days which is looking highly unlikely.

[Jon_K]

Thanks @LW271298.

If the tracker isn't giving you any up to date information, I'd recommend getting in touch with our Customer Care team so they can look into your account.

Jon

[Dave_Mac]

Don’t get your hopes up mate. I ordered mine 3 weeks ago tomorrow and was told 14 days....

[ChrisGlynn]

This article, published on Nov 9, best explains the delay on iPhone 12 Pro deliveries.

Other 12 models will probably be affected by this too, though the model/colour choice will likely affect supply levels/delivery times, IMHO.

Think we'll be in for a long wait and having just spoken to O2, it's the same story there.

https://www.theburnin.com/industry/apple-iphone-12-pro-power-management-chip-shortage-2020-11-09/#:~....

[dest]

Today is the 14th day where i’m supposed to be receiving my phone, i have not got any information or updates about my tracking number no nothing. Am i supposed to call up or am i just supposed to sit here and wait ??

[Indafunkyhouse]

I ordered my 12 pro 4 weeks ago today and still waiting on it being sent. Been given the run around by customer services so many times it’s untrue. Form being told they had a delivery of 280 phones last week and 109 people were ahead of me so I should get the phone. Nope that never happened

im beginning to think this is a lost cause and I’d be quicker paying off my contract and reading in my phone to Apple and getting it that way as their delivery time is quicker than EE

[LW271298]

I’m in the same boat. I contacted EE and was told that it was a 14 working day wait for the phone due to Apple not having the stock. However, my partner ordered the exact same phone from Vodaphone a week AFTER I ordered mine from EE and she revived her phone 3 days after she ordered it...

[Mooman2807]

I’m now into my 4th week and having spoke to cs yesterday they still don’t know when they are getting a delivery