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iPhone 12 not accessing data

ZaydenM
Visitor

‎04-02-2021 01:38 PM

Just upgraded to iPhone 12 from the xr. My new phone won’t access mobile data at all. I’ve waited over 24hrs and tried restarting and resetting the network settings. It’s not done anything.

 

when selecting mobile data in the settings all it has is an option to add a new data plan.

0 Helpful
1 REPLY 1
Katie_B
EE Community Support Team

‎04-02-2021 03:29 PM

Hello @ZaydenM. 

 

Thanks for coming to the community. 

 

Are you using your old SIM with your new upgraded device?

 

Are you able to receive and make calls?

 

Katie.

0 Helpful