to anyone complaining about the thread; i don’t care that people (including myself) are moaning.. I’m just glad the thread exists.. to know I’m not in this alone is reassuring as selfish as that may sound.
Customer Service during this has been minimal to none; the first rep I spoke to was incredibly helpful and told me I was going to receive it on launch day so I felt no reason to worry but now having booked a day to make sure I’m in for delivery to be told actually.. it will be up to 14 days is a little bit hard to hear.
to make matters worse; I have my order number that I have been using to track on the EE tracking (not DPD) that says it’s awaiting confirmation; but when I contacted EE on the chat service; they had a completely different 10 digit code for my order which doesn’t even work 🙄
they also told me not to use the EE tracker because it’s actually been made “redundant” and no longer shows accurate information.
so I can’t track there; I have two order numbers for the same order, misinformed over the phone and an initial error on the order that required I call them 5 days after I placed the order.
this will likely be the last time I ever pre order and taking out contracts with the company.
thin ice. Very thin ice.
😇 anyways - I’m hopeful and when it eventually arrives.. I’ll let you all know
