Student upgrade code not working

[blahblah1204_2]

Tried to use my 20% off student code on preorder for new iPhone 13 but it kept saying it was invalid. I contacted EE and they said that the code should be working but they are not sure why it isn't. 

[Jon_K]

Hi @blahblah1204_2.

Welcome to the community.

Does that plan that you're choosing already have any form of discount applied?

You can only have one form of discount on any number.

Jon

[blahblah1204_2]

Hi!

No there isn't a discount on it already. It's the £72 a month for 100 GB with 1 smart benefit on the 256GB iPhone 13

[Jon_K]

Thanks @blahblah1204_2.

Did you speak with our Upgrades Team?

Did they say if they were able to manually add the discount of you upgraded over the phone?

Jon

[blahblah1204_2]

The upgrade team told me that only the community would be able to add the discount. They said that they don't have backroom access or something like that. 

Kind regards

[Christopher_G]

Hi @blahblah1204_2

Which student discount code are you using? If it's a Student Beans one, you can see which plans are eligible and what to do if your code isn't working on this Student Beans help page.

Chris

[blahblah1204_2]

It's a student beans code and it is eligible for the discount. But still isn't working. Tried the NHS discount code as well and also couldn't get that to work.

[Leanne_T]

Hi @blahblah1204_2

Thanks for coming back to us. 

You can use the NHS code over the phone, if you give us a call on 150, the team will be happy to help you upgrade. 

Thanks 🙂

Leanne.