Can’t access my EE Perk account

[RB1977]

Good morning. I have tried to access my EE perk account but wasn’t successful. I have asked for a message sent to reset the code but never got one however my works email has slightly changed now so I am wondering if that’s the issue and if so how can I sort this out as I’m wanting to sort a nee contract out

[Leanne_T]

Hi @RB1977

Thanks for coming to the community. 

If your email address has changed, we would need to reset your account. 

To do this I've sent you a private message for some details 🙂

Speak soon. 

Leanne. 

[RB1977]

Thank leanne. I’ve replied to your message. 

[Leanne_T]

Hi @RB1977

Sorry I don't have the message, could you reply on the community private message and not by email for me 🙂

Leanne.

[RB1977]

Hi leanne. 

my works email address is 

*****************************

if you need anything else please let me know

[mod edit: removed personal details from the forum]

[RB1977]

Hi Leanne. I’ve just tried again and it’s saying I have an account but it won’t let me access it. 

[mod edit: image rejected due to it containing personal information]

[RB1977]

Thank Leanne. I will wait to hear back from you. 

[Leanne_T]

No problem @RB1977

Thanks very much 🙂

Leanne.

[RB1977]

Hi leanne. 

Not sure if you got the pictures with the information that your requested as i got a message to say someone had removed then pictures due to them containing private information. would it not be easier to just speak on the phone or is that not possible? Sorry but not used this before so all very new to me