The EE Community

Mini box with signal extender keeps freezing

We have a second tv that runs off a mini box with signal extender, but it keeps freezing. Usually it comes back on if we turn off the box and restart it, but it happens a lot. Sometimes 2 or 3 times in one evening, sometimes every night for around a ...

Number migration and change of ownership

Hi My daughter currently has a number under Three, the contract is in my name but she's authorized person. This means she has some limitations on managing the account, specially considering I moved to Spain and she's still in the UK. Since the contra...

Spam gaurd

I cancelled the spam gaurd duo £2 a month a few months back and gone on today an see I’m still being charged for it yet it has cancelled as it no longer says suspect scam calls now

EE store txt but I didn’t order anything

Hello I’ve just received a txt saying ;Thanks for your order placed on 11/07/2025. Your sales order number is (order number). We'll message when your order has been dispatched, with tracking details.but I’m not even with EE and I haven’t ordered anyt...

cancelled

I ended an order through the application, it was discounted at the time of my bank and the other day I received an SMS saying that my order was cancelled, when will I receive my refund?

Eufy E340 video doorbell connection problem

I have recently purchased a Eufy E340 video doorbell, but can't seem to connect it to my Smart Hub SH32B.I've tried connecting to the 2.4Ghz Wi-Fi, but it still won't connect.Has anyone else had the same problem, and have a solution? Thanks

Hi can sumone help ive left EE why am i still getting billed im sure im due a re

Pairing with Hub with EE App issue

I had already got my devices paired with the EE App and had been problem free for a couple of months, but recently I got an error every time I tried to manage my devices in the app. Eventually I uninstalled and re-installed the app. When I came to at...

Eufy Doorbell

Hi, I am having real difficulties setting up my Eufy Doorbell to the wi-fi it just wont connect? i have changed the setting in the management page to 2.4. I have re set the eufy but it says to turn off Firewall and I am unable to turn off Firewall in...

Watch data on no frills unlimited

Hi all, I have a no frills unlimited plan, but I got a free samsung watch 7 with it, how can I add the watch data add on? I dont think it comes with the no frills plan, but I cant find a way to add it on.Any ideas?