Hello @lucybrookwell1 ,
Welcome to the community,
I would suggest ringing customer service to find out about trading in your IPhone 11 Pro Max.
I have the 12 Pro Max, and it is a lovely phone, but there is a backlog for deliveries, as Apple did not predict how popular they would be and also due to the current situation, there does seem to be a shortage, although this could depend on the size of the storage and what colour and how many are waiting for theirs, as it is on a first come first serve basis, you will receive it when available, if you do decide to upgrade.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
