iPhone 12 Pro pre order on small business

[269]

So in Small Business, it shows the phone 12 Pro as "In Stock" so a week ago I cancelled my Apple store order and ordered from EE. 

Today on EE it still shows as "In Stock". 

But my order a week later is still  "Delivery Awaiting Confirmation" 

I understand its a new device and there are wait times but it would be helpful if you didn't show "In Stock" when it is not in stock so as to not raise expectations.  

I eagerly and impatiently wait, hitting refresh far more often than my mouse was designed for. 

[James_B]

Hi @269,

Welcome to the EE Community. 🙂

I'm sorry to hear you haven't received your order yet. Our business team will be happy to check the status of your order if you get in touch.

Thanks

James

[269]

Thanks, James, 

Yes, the business team are really good and they suggested that it will be a 15 day maybe less timeframe. 

I think that you have a bug on the business website where it shows in stock and it should be checked. 

Thanks for the response I appreciate it. 

[James_B]

No problem @269

I've passed on your feedback so our online shop team can look into this for you.

Thanks

James

[269]

Well it's still showing as "In Stock" and still we wait for delivery. 

Tried calling CS but after 1 hour on wait the agent put me through to "Deliveries" but somehow managed to send me back to exactly where am came from only last in the queue so I have given up. 

I understand its a pandemic and its Apple and well patients is required. 

What I think is wrong is keeping the phone as showing as "In Stock" as if it was not showing this I would not have cancelled and ordered from EE and I do not believe I am alone in this. 

So I have gone from "In stock" to defiantly less than 15 days to I have no idea maybe sometime in 2020

It seem patients is required this time...