iPhone 12 Pro Return

[kieran_hathway]

Hello,

I'm thinking about whether to retune my iPhone 12 Pro and it's only been nearly a week since I received it. Would EE accept my return if I've taken the cellophane wrap off the box and the protective paper off the front of the screen?

Thank You

[Leanne_T]

Morning @kieran_hathway

Thanks for coming back to the community.

If you wish to return the iPhone, you can find information in our How can I return a device bought within the last 14 days, Help page.

You can submit the online form to return the device.

Thanks 🙂

Leanne.

[kieran_hathway]

@Chris_B Does 'damage' include if the original seal and the protective film on the screen has been removed? I don't want to send my phone if I get charged for damage.

[Chris_B]

@kieran_hathway  No it doesn’t.