iPhone 12 Pro Return
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30-11-2020 05:18 PM
Hello,
I'm thinking about whether to retune my iPhone 12 Pro and it's only been nearly a week since I received it. Would EE accept my return if I've taken the cellophane wrap off the box and the protective paper off the front of the screen?
Thank You
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01-12-2020 10:15 AM
Morning @kieran_hathway
Thanks for coming back to the community.
If you wish to return the iPhone, you can find information in our How can I return a device bought within the last 14 days, Help page.
You can submit the online form to return the device.
Thanks 🙂
Leanne.
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02-12-2020 09:55 PM
@Chris_B Does 'damage' include if the original seal and the protective film on the screen has been removed? I don't want to send my phone if I get charged for damage.
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03-12-2020 07:08 AM
@kieran_hathway No it doesn’t.

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