iPhone 11 Pr Ma 64gb Awaiting confirmation

[MD91]

Pre-ordered this phone, and was expecting it today as per advice given by the CS agent I spoke to. It's release day, I've heard nothing so I logged in to my account and it says "Awaiting confirmation" can anyone look into this for me please and give me an estimated delivery date?

[Northerner]

Hi @MD91 

Have you checked EE order tracking?

You will receive a text from DPD when your delivery is due to be made. 

Thanks

[MD91]

I have, in my original message, it states that the order status is "Awaiting confirmation" which is both unclear and unhelpful. 

My question was an estimation on time until I'm likely to get a clearer delivery date

[Jon_K]

Hi @MD91.

What colour iPhone 11 Pro Max did you order? 🙂

If you have a look in our online shop, it will give you an estimation on how long the dispatch will be on each variant.

The order tracker will update as soon as there is progress on your order.

Jon

[MD91]

Hi @Jon_K  I ordered the iphone 11 pro max space grey 64gb.

[Jon_K]

Thanks @MD91.

When did you make this order? 

And have you had any texts from DPD?

Jon

[MD91]

@Jon_K  Hi Jon,

I ordered this on 18th of September, and I've got no email or text from DPD and my EE tracker says awaiting confirmation still..

[hlesx]

same thing with me. Same order date, same phone (inc colour and GB) and was also told today for expected delivery. But still says awaiting confirmation. You’d think there’d be an update or delay message..

[Jon_K]

Hi @MD91.

I'd recommend giving us a call on 150 and discussing it further with our team.

They will be able to give you an estimated timescale and also let you know which variants are available for a quicker delivery if necessary.

Jon

[MD91]

😂brilliant! Love that!

Let me look at stock and give you an idea of time....what phone did you order? What colour? When?

Sorry, call 150 for more details!

Cheers @Jon_K