iPad order

[Susan6019]

I ordered an iPad 12.9 at the beginning of December , was informed it was going to we shop 2wks ago , so phoned up last weekend to be informed it would go to warehouse and I would get an email to say it would be delivered to my home address in a couple of days due to COVID 19 but then received email to say line had been cancelled, I had to call EE to arrange another line , did this to be offered 11 I don’t want 11 I want 12.9 which was told out of stock , why can’t they send my 12.9 out to my address which had been cancelled through no fault of my own , shame on you ee, gonna look else where.

[Chris_B]

@Susan6019   The 12.9 is out of stock you can still have this but you’ll have to wait longer for it.  You can as only offered the 11” you don’t have e to have it. 

[Leanne_T]

Hi @Susan6019

Thanks for coming to the community.

If you would like to get this looked into further, please give us another call on 150 our Mobile Care team will be able to check your order.

Thanks.

Leanne. 

[Susan6019]

So what happened to my iPad that was sent back to warehouse , why couldn’t you resend this to my home address xxxx

[Leanne_T]

Hi @Susan6019

I am sorry we have no account access on the community, if you give us a call on 150 our Mobile Care team will get this looked into for you. 

Leanne.

[Susan6019]

I would like this to be looked into , what happened to my iPad that went back to warehouse why couldn’t it have been sent out to me as I was informed last week when I spoke to a young man from we had told me this would happen and then when I rang last night to be informed that you might not get these in stock again , regards Susan.

Sent from my iPhone

[Christopher_G]

Hi @Susan6019

If you would like to discuss this further, I'd recommend doing so with our Mobile Care team.

They'll be able to open a complaint on your account.

Chris