SIM cards

[Leezo38]

How do I reactivate my SIM card?

[santahg]

Just click this link it will give you the information to activate your new SIM card hope that helps.

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/how-do-i-activate-an...

[XRaySpeX]

Why? Has it suddenly stopped working?

Are you on contract or PAYG?

[Leezo38]

Yes I am on pay as you go and I think it has stopped working altogether even my parents can’t ring me.

[Christopher_G]

How long has it been since you used your phone for chargeable activity, @Leezo38?

Is it possible that your phone has gone into hibernation?

Chris

[XRaySpeX]

Sounds like it has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.