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SIM cards

Leezo38
Explorer

‎22-01-2021 12:44 AM

How do I reactivate my SIM card?

0 Helpful
5 REPLIES 5
santahg
Investigator
Investigator

‎22-01-2021 12:47 AM

Just click this link it will give you the information to activate your new SIM card hope that helps.

 

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/how-do-i-activate-an...

Sent from Remi’s iPhone 13 on EE
XRaySpeX
EE Community Star
EE Community Star

‎22-01-2021 03:24 AM

Why? Has it suddenly stopped working?

 

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leezo38
Explorer
In response to XRaySpeX

‎22-01-2021 03:40 PM

Yes I am on pay as you go and I think it has stopped working altogether even my parents can’t ring me.

0 Helpful
Christopher_G
EE Community Support Team
In response to Leezo38

‎22-01-2021 05:48 PM

How long has it been since you used your phone for chargeable activity, @Leezo38?

 

Is it possible that your phone has gone into hibernation?


Chris

XRaySpeX
EE Community Star
EE Community Star
In response to Leezo38

‎22-01-2021 06:52 PM

Sounds like it has gone into hibernation.

 

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP