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i need to send my phone off by 2nd november but i cant erase it yet?

Lukesellars9
Visitor

‎30-10-2018 06:33 PM

I recently upgraded my iphone 7 to an xs and to get the deal i wanted i needed to trade my phone in. It needs to be gone by 2nd november, but i am yet to recieve a pack, and also i cant erase my old iphone yet as my apple id password is waiting to reset

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1 REPLY 1
Christopher_G
EE Community Support Team

‎31-10-2018 07:40 AM

Hi @Lukesellars9

 

Welcome to the community and thanks for upgrading. 🙂

 

I recommend speaking to our customer service team to see if they can re-send a return bag.

 

Let us know what happens.

 

Chris

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