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A week after ordering an iPhone, its still not arrived

Hazard
Investigator
Investigator

After almost a week my iPhone xs hasn’t arrived, it says on the tracking page:

“expected delivery date: awaiting confirmation” and

”order confirmed” and 

“Your in-stock-order is confirmed”

as far as I’m concerned it shouldn’t be taking so long to ship if it’s in stock. 

 

The address  info is all correct, the confirmation email has everything correct. 

 

I cant see why it’s taking so long.

 

can someone tell me how long it’ll take? 

 

I need to know so I can sort out giving my current iPhone to my brother who needs a new phone, he doesn’t have a phone at all and his medical needs require him to have a phone for emergencies.  

2 REPLIES 2
Hazard
Investigator
Investigator

Is no one going to answer my question? 

Everyone else’s questions are being answered but not mine.

😡😡😡

James_B
EE Community Manager
EE Community Manager

Hi @Hazard,

 

Welcome to the EE Community.

 

Please get in touch with customer services so we can check the status of your order.

 

Thanks

 

James