Community Activity
EE trying to get me to stop my OTS to get an extra months payment from myself
So, I was with BT and have been moved over to EE in the last few days. My current contract with BT/EE ends in August so I have decided to move over to Virgin Media, as they offer far better speeds at much less money. (40mb for £42 with BT Vs 500mb fo...
Resolved! Does User Configured DNS on Smart Hub Plus Actually Take Effect?
The latest f/ware updated SH+'s allow you to config your own DNS instead of using EE's or does it? My f/ware today updated to version r3.8.11-R-1414606-PROD-83002 & the ability to not have AUTO DNS Servers but to config your own appeared under Advan...
Why do I see a open EE WiFi being shown
I have notice recently that my smarting plus shows a EE WiFi SSID on the list of WiFi available routers. How do I get my hub to turn this off I have opted out of using Ee WiFi Hotspot but my router shows this open EE WiFi.
No DynDNS and told we get a like for like service with a switch
Hi there. After now 17 calls, over 24 hours on the phone with EE, switching from BT to EE broadband I was told the EE service will be a like for like with BT. I asked if i can use my wifi extenders with the new EE hub, was told yes, then sold the h...
EE WiFi Pro Extender mis-reporting ethernet speeds
After going round the houses quite a few times, I finally spoke to a chap in Belfast who logged into the router and extender to see what was going on.He could see that the extender was reporting a 2.5 Gbps speed, whereas the admin portal on the hub w...
Website dreadful
Ten weeks ago I contacted BT as I wanted to drop Netflix from my package. During this call I was also transferred from BT to EE, even though I didn’t ask for this transfer. Whilst the BT website worked very well, the EE website is an absolute disaste...
Resolved! Cannot access plan details
I joined EE approximately a month ago. I’ve changed my broadband and phone to them. I can login to my account but that’s it. “There’s a problem getting your broadband details” I have spoken to EE about this and they all say the same thing that it’s a...
Resolved! Website error
It is 2025 and I have the same error. Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do. One of the worst websites for a phone company I ever come across, for Weeks I fail to upgrade because o...
The worst service provider website I've ever come across
Am I the only one utterly fed up with the EE website and app? Nothing works properly. Firstly it can be almost impossible to log in. The process of entering username, password and passcode can be completed but more often than not the process just tak...
eSIM
Someone has ordered a replacement eSIM on my EE account, any numbers for me to contact out of hours? My phone has been cut off due to whatever has happened so I cannot call or text from my phone! Not sure if a scam person called me or if it was EE!