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eSim Card - Your data plan could not be set up. Try again later

mtar
Explorer

‎05-07-2021 09:41 PM - edited ‎05-07-2021 09:45 PM

Hi,

 

I followed instructions on ee.co.uk/simswap, where I've activated esim. However, when I try to add to my phone via qrcode I'm getting the following issue:

Unable to Complete Data Plan Change.

Your data plan could not be set up. Try again later. 

Could you please advise?

0 Helpful
2 REPLIES 2
mtar
Explorer

‎05-07-2021 09:52 PM - edited ‎05-07-2021 09:54 PM

IMG_6219.jpg

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to mtar

‎05-07-2021 10:03 PM

@mtar   Try again later as requested.  But just to check are a contract customer? eSims are only available to contract customers. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.