data

[ijx]

Hi, today my data isn't working, it says i have no service ANYWHERE and every time i try use it in the car or out it doesn't work. i checked to see if i had none left but i have over 6GB left to use. i also reset network settings turned it off multiple times/ airplane mode switched but nothing is working what should i do???

[James_B]

Hi @ijx,

Welcome to the EE Community. 🙂

Can you make calls or send texts?

Does the Network Status Checker show any problems in your area?

Thanks

James

[ijx]

Hi, yes it says call failed every te i try call somebody and messages wont send even if i try send it as a green text. 

[Leanne_T]

Hi @ijx

Thanks for coming back to us.

Did the Network Status Checker show any problems in your area?

How long has this been happening?

Speak soon 🙂

Leanne.

[ijx]

Hiya, just checked and it said no reported problems so i sent in one to see if it can be checked, it stopped working yesterday and i travel between home and school and use it in the car for the entire journey and it only now seems to be an issue. could it be something to do with my phone? 

[Katie_B]

Hello @ijx. 

Thanks for reporting this. 

Are you aware of anybody else having this issue?

Are you able to try your SIM in another device?

Katie.

[ijx]

Hi, i am not aware of anyone else in my house having this same issue but i can try place the sim in another device later on today and see if that changes anything. 

[Katie_B]

Hello @ijx. 

Please come back and let us know the outcome. 

If this issue continues when your SIM is placed in another device I would recommend trying a replacement SIM. 

If the issue resolves itself when your SIM is placed in another device, this would indicate a problem with your phone. 

Katie 🙂

[ijx]

thank you, 

i will reply again later once i have got home to try another device and tell you the outcome.

-immy

[ijx]

hi tried in my friends phone and it didnt work. do i need a new SIM?