changing mobiles

Laomedon1938
Investigator
Investigator

‎15-07-2020 02:29 PM

Got a new Doro, Sim card in old phone did not activate new phone, EE have sent TWO more Sim Cards, still no activate, new Doro shows message INSERT SIM, any ideas or similar experiences that can help? thanks.

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Chris_B
EE Community Star
EE Community Star

‎15-07-2020 02:49 PM

@Laomedon1938   Have you put the sim in the correct way round ? If you have where did you get this new device from ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.