change sim card with new number

[LKL23]

How can I change my sim card to change my phone number as I am being inundated with scam calls. cant take them any more.

[Northerner · Accepted solution]

Hi @LKL23 

You need to give CS a call on 150 and arrange a new number. Have you tried blocking the numbers locally on your phone? 

You can register with the TPS which will help:

https://www.tpsonline.org.uk/register

Thanks

[XRaySpeX]

There could be a charge of £36 for a new no. CS may waive it if you can demonstrate you are being harassed by these calls.

[Leanne_T]

Hi @LKL23

I am sorry to hear you have been receiving scam calls. 

I can see you have had some great advice already, if you would like to change your number please give us a call on 150, our Mobile Care team will be happy to help you and you won't need a new SIM card. 

You can find help and advice in our How to block unwanted calls and texts? Help page.

To report the scam calls to EE just text 'call' to 7726 followed by a space, then the number that called you, we use the data collected to help protect all of our customers.

Thanks. 

Leanne.

[LKL23]

Thank you for all your responses, I have been helped by EE and changed my number without difficulty and with no charge.

LKL23

[Leanne_T]

Thanks for coming back and letting us know @LKL23 

Have a lovely weekend 🙂

Leanne.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.