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Free boosts date

Jeffriesconnor4
Contributor
Contributor

‎08-04-2021 09:12 PM

I have a free boost which renews in 29 days and my pack renews in 24 days, is there anyway to change the boost so it refreshes at the same time as my pack?

@Chris_B 

0 Helpful
8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

‎08-04-2021 09:15 PM

Boosts don't renew on certain dates. They are auto added to your pack allowances with the pack. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

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0 Helpful
Jeffriesconnor4
Contributor
Contributor
In response to XRaySpeX

‎08-04-2021 09:20 PM

Okay, that's great. Why does the myEE app say 29 days until it renews then?

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Jeffriesconnor4

‎08-04-2021 09:55 PM

@Jeffriesconnor4  Have you at any point started a pack early?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Jeffriesconnor4
Contributor
Contributor
In response to Chris_B

‎08-04-2021 10:00 PM

They always start automatically. Never started one early

0 Helpful
Jeffriesconnor4
Contributor
Contributor
In response to Jeffriesconnor4

‎08-04-2021 10:01 PM

@Chris_B @

0 Helpful
Jon_K
Former EE Employee
In response to Jeffriesconnor4

‎09-04-2021 08:58 AM

Hi @Jeffriesconnor4.

 

Could you let us know what reply you get if you text the word Boost to 150?

 

Jon

0 Helpful
Jeffriesconnor4
Contributor
Contributor
In response to Jon_K

‎09-04-2021 09:00 AM

I have to buy 2 more packs to boost my data for free.

 

I do already have a boost though. The boost I already have shows in myEE

0 Helpful
Jon_K
Former EE Employee
In response to Jeffriesconnor4

‎09-04-2021 12:48 PM

Thanks @Jeffriesconnor4.

 

I'd recommend getting in touch with our Customer Care team so they can check your account and make sure the boosts are ready to go.

 

Jon