XKO tracking number

[Sophhh]

Hi, I ordered a phone today, and the tracking number says that its not working? 

[Jon_K]

Hi @Sophhh.

Welcome to the community.

Are you using our online order tracker?

What error message do you get?

Jon

[Sophhh]

It just says that my order can't be tracked

[Jon_K]

Thanks @Sophhh.

If you'd like an update on your order, I'd recommend getting in touch with our Customer Care team so they can check your account.

Jon

[Sophhh]

I don't have an ee mobile phone number yet, so I can't do online chat nor can I call 

[Jon_K]

Do you have another phone you can use, @Sophhh?

We have a freephone number you can call.

Jon