cant add broadband to my online account

[jamsco99]

I have been with EE broadband for approx 12 months and have never been able to access my broadband account online.

i set up an EE account online account, but it is asking me to add services. 

I tried to add  my broadband  account to this (i have never been issued with an account number), and after entering all my personal details, i get told i will be texted an access code, i never receive this code (i have checked my personal details and my phone number is correct). I tried to add broadband by using my bank details, but apparently my bank details are incorrect.

I have since closed my broadband account, and have received an unexpected final bill, so want to check what it is for. 

[Christopher_G · Accepted solution]

Hi @jamsco99

Welcome to the community.

I'd recommend speaking to our Broadband Care team so they can try and give you access to your account or send you a copy of the bill.

Chris