Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2661 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15588 Views
  • 51 replies
  • 65 Helpful

Resolved! Number change

My son is on a sim only monthly plan can he change his mobile number? is there a charge?

Upgrade fees

When you upgrade to a new device and your plan is anytime upgrade does the upgrade fee get applied to your monthly bill 

KieranM93 by Contributor
  • 486 Views
  • 1 replies
  • 0 Helpful

Retuns Pack

Hi I have not received my returns pack in a week only a week till I'm charged £350! Can't get through to anyone. Please help. 

Trying to order a watch

Trying to place an order for a samsung watch, get to the checkout, and just get the spinning wheel and nothing more

Sim has not been delivered

Hello, I had an email Saturday saying that my sim order was on its way to me. It also said that it would be with me within 3 working days. It’s now Wednesday and it’s still not here. I have had no more emails since Saturday. Could someone give me an ...

Phone app closes

I have just bought a new phone contract and did a smart switch from my previous phone and no matter what,l cannot get app to stay open to unlock my old phone. Tried everything including reinstalling. 

PL2 by Investigator
  • 745 Views
  • 3 replies
  • 0 Helpful

Cannot log into admin on 4GEE hub

Last night i logged into the admin on my router to change my NAT type. I logged in with the generic “admin” password then changed my password when logged in. I tried to log back in today and now says the new password i made is incorrect and when i tr...

Kieranc67 by Investigator
  • 1420 Views
  • 6 replies
  • 1 Helpful

14 day cancellation

Hello EE channel returns team,I write to follow up on my cancellation submission within the 14 day period for account 189331759 , activated 23 January 2021, submitted 31 Jan to channel.returns@ee.co.uk. I have spent £41 in phone charges on hold tryin...