Cannot log into admin on 4GEE hub

Kieranc67
Investigator
Investigator

‎02-02-2021 06:22 PM

Last night i logged into the admin on my router to change my NAT type. I logged in with the generic “admin” password then changed my password when logged in. I tried to log back in today and now says the new password i made is incorrect and when i try “admin” it says this is also wrong. Can someone help me with getting logged in please. Thank you

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6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎02-02-2021 07:14 PM

Factory Reset the router & use the admin username/pwd as "admin"/"admin" or you'll find the admin password under the battery cover.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Kieranc67
Investigator
Investigator
In response to XRaySpeX

‎03-02-2021 01:55 PM

Where is the reset button? I read that it is on the bottom of the device but have looked all over and cannot find it

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Kieranc67
Investigator
Investigator
In response to XRaySpeX

‎03-02-2021 01:58 PM

I have found it now. Thanks for the help

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Kieranc67
Investigator
Investigator
In response to XRaySpeX

‎03-02-2021 02:01 PM

Another question i also had if possible to answer. Can I purchase LTE antennas for my router from anywhere or do they need to be from EE to work with the router as i have poor signal where i am

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XRaySpeX
EE Community Star
EE Community Star
In response to Kieranc67

‎03-02-2021 02:13 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Kieranc67
Investigator
Investigator
In response to XRaySpeX

‎03-02-2021 02:23 PM

Every time the web page logs me out from the router settings and then i type the new password in it comes up saying incorrect password then i need to reset my router again

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