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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2646 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15484 Views
  • 51 replies
  • 65 Helpful

EE Add to Plan Not working

EE add to plan, has been the most useless page on the EE website!!!!!! i can say it hasn't worked for over a year. i have had to phone up to get stuff added to my plan, and complained about it at the same time. But now...The customer phone staff are ...

Chrisjp by Established Contributor
  • 1302 Views
  • 5 replies
  • 1 Helpful

Upgrade and delivery outside the UK

Hello, I moved outside the UK for work. I want to upgrade to a new phone. Is EE delivering outside the UK? Also as far as I know they ask to call a number to confirm the upgrade, but I cannot call EE because at the moment outgoing calls from my UK nu...

No service broadband

Hi  today all day the connection has been very slow but now it doesn't work anymore, the light on the modem is red and sometimes yellow, I tried to close the modem for 30 seconds and nothing or did a factory reset with the button on the back to the r...

Never by Visitor
  • 399 Views
  • 1 replies
  • 0 Helpful

Intermittent internet dropping

Hi, So over the past few months I have noticed that throughout the day, whether it be zoom calls, facetime, video games, etc. there seems to be a sudden drop for about 3-10 seconds where no input seemingly comes in. This can happen over 10 times in 3...

asdaf22 by Visitor
  • 412 Views
  • 1 replies
  • 1 Helpful

Data warning too late

I just got a flurry of texts from EE indicating that I had used 80% of my allowance followed seconds later indicating that I had used 100% of my data.  Appreciate a fast network, but given I was listening to a podcast and not interacting with my phon...

jdf by Investigator
  • 508 Views
  • 2 replies
  • 1 Helpful

Resolved! Predictable broadband service interruptions

Hi, In working from home I have noticed that my broadband falls over at about the same time every morning, approximately at 1000. I am running an aftermarket Asus DSL-AC68U router with the latest firmware  and my logs are saying that is a QoS issue.D...

Rob_D by Contributor
  • 1779 Views
  • 14 replies
  • 2 Helpful

Is a no landline broadband contract portable?

I took out an 18mth broadband contract with no landline back in October.  It looks like I will be moving again so firstly, is this type of contract portable? secondly, would my router work in a shared house where there is already another broadband se...

Hoteds by Visitor
  • 429 Views
  • 1 replies
  • 0 Helpful

Terrible upload speeds on EE fibre broadbad

I'm suffering terrible upload speeds on my home fibre broadband connection. The cabinet that serves my house is about 1km away; we should have fibre from the exchange to the cabinet and then copper wire from cabinet up the road to our house. Due to t...

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No sim card error message on Samsung galaxy a70

My phone keeps telling me there is no sim card inserted when there is. I have tried taking it out and putting it back in, and switching the phone off and on again. It works if I restart the phone but only for a couple of minutes. Any advice?

Sash28 by Visitor
  • 1302 Views
  • 1 replies
  • 0 Helpful