cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

EE Add to Plan Not working

Chrisjp
Established Contributor
Established Contributor

EE add to plan, has been the most useless page on the EE website!!!!!!

 

i can say it hasn't worked for over a year.

 

i have had to phone up to get stuff added to my plan, and complained about it at the same time.

 

But now...The customer phone staff are having trouble adding to plan too!

 

i phoned in twice and spoke to different representatives and the both had the same issue the system just doesn't allow them to carry out the order.

 

EE what is going on ? do you not want to sell anything ?

 

Can anyone shed some light ?

5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

Hi @Chrisjp,

 

Do you see a particular error message when you try to place an add to plan order online?

 

James

Chrisjp
Established Contributor
Established Contributor

Nope

 

Sometimes it says cannot add to plan as it picks one of my old tel numbers by default

 

But if I pick a active line suitable

 

It just takes me back to the home page

 

Does it everytime and has done since the beginning.

 

I've made multiple EE employees aware.

 

But they are also having issues giving me a order.

 

Doesn't make sense, it seems the website has been broken for ages and its never been fixed 

Robinsonboy1
Established Contributor
Established Contributor

This was happening to me. I was told that it was because the number was not eligible for any to be added to my contract. 

I have just added something at the weekend. Found it much easier doing it in the app. Selecting the correct phone number and them pressing “what’s new” in the menu and then selecting add to plan offer. Worked no issue. 

Chrisjp
Established Contributor
Established Contributor

Hi Robin,

 

I have ordered bits before this time just seems harder

 

Other weird thing is website doesn't show all my numbers but the app does.

 

I also mentioned this to the representative, he has no idea why it was doing that.

 

I shall give the app ago, in the past I had issues doing it this way too 

Christopher_G
EE Community Support Team

Hi @Chrisjp

 

Let us know what happens when you try through the app this time please.


Thanks


Chris