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Lose of wifi from 12.30am until 635am this morning 27/04/21

paulgardiner90
Visitor

‎27-04-2021 07:06 AM

My home broadband service just stopped working around 12.30am i followed all the typical ways to reboot my broadband but nothing would work until 6.35am magically it is again fully connected no issues i was unable to get help from anywhere and as i don't have a land line i couldnt text the technical department to run some tests i can only assume that there was a reason for this to happen as obviously theres no fault but i lost alot of time and work on project's as i had no wifi can any one shed any light on this please

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎27-04-2021 08:59 AM

These things occasionally happen, particularly overnight. It could be that an OR eng has accidentally disturbed your line while working at exchange or cab, It should be back by mid-morning at the latest w/out EE even being aware of it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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