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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2471 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15096 Views
  • 51 replies
  • 65 Helpful

Resolved! Britbox Smart Benefit

I am hoping someone will be able to answer my query. I am currently making use of the 6 months free BritBox benefit (which runs out in October). I am about to upgrade to a new contract and I see the one I'm interested in has the same benefit. My ques...

ArgyleGreen by Established Contributor
  • 1449 Views
  • 3 replies
  • 1 Helpful

Resolved! Is my data package 5G data or not?

I am looking at upgrading my contract to a sim only plan and I am confused around 5G data. One of the 60Gb plans has a yellow banner saying 60GB 5G data whereas the 200GB plan doesn't have the same banner. Does this mean it is not 5G data? 

ArgyleGreen by Established Contributor
  • 1258 Views
  • 1 replies
  • 1 Helpful

Sim not provisioned help

Hello, I am still waiting on my SIM to be provisioned after around 24 hours and I've been unable to get through to anyone via calling the helpdesk/the chat bot.  I've transferred from a Samsung S10 to an S21 and my old phone is also getting the "sim ...

Wrong add-on selection

Hello, I wanted to get add-on to my current pack but I got the selected the wrong one. Is there any way for me to get a refund or change. I haven't use any of the add-on. I would like to change it if possible. I need it as soon as possible. Thank you...

Burak2 by Visitor
  • 479 Views
  • 1 replies
  • 0 Helpful

4GEE contract without existing contract - help/advice

Hi there, Due to the pain of getting a new line installed at our new property I was looking to get the 4GEE router as an alternative. Having tried to set this up on line it seems I am unable to do this without any existing devices to pair to my new a...

No Internet

Since 12.30pm we have had no 4G internet. Out hub shows we are connected and devices also show connected but nothing. Are EE having issues?? 

Want to change my number

I want to change my number this is my new number I got new SIM card u can transfer my number I just come out from police station police said u can change your number samone thrid me different different numbers    [mod edit: please do not post persona...

been a week and phone hasnt been dispatched still.

i ordered a new phone on wednesday the 2nd of june and havent heard back since about when my device is being dispatched, it said on the order it would be within 24 hours but it has been almost a week? was hoping this could get dispatched to me soon.