been a week and phone hasnt been dispatched still.

[LHolmes77]

i ordered a new phone on wednesday the 2nd of june and havent heard back since about when my device is being dispatched, it said on the order it would be within 24 hours but it has been almost a week? was hoping this could get dispatched to me soon.

[Chris_B]

@LHolmes77    You’ll have to call customer service about this order. 

[Leanne_T]

Hi @LHolmes77

Welcome to the community. 

Which phone have you ordered?

Could you let me know the colour and size of the phone you selected?

Thanks 🙂

Leanne.

[LHolmes77]

i ordered a upgrade to a samsung s21 Phantom grey 128gb.

[Jon_K]

Hi @LHolmes77.

The current delivery guidance is that we expect this phone to be dispatched within 14 days of placing your order.

Jon