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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2471 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15082 Views
  • 51 replies
  • 65 Helpful

F&F discount on Smart Plan

Hi, I originally signed up for an iPhone Smart Plan so that I could trade in and upgrade after 12 months. Since taking out the plan, I had F&F discount applied. When I went in to upgrade, we were almost finished when I was told they couldn't upgrade ...

Giving notice to cancel without phone.

So my ex has taken the phone, the contract ended last month and I paid the final bill, so I can't ring 150 from an ee phone as I am using a different provider. How can I give notice to cancel the contract as I'm assuming it'll be a rolling contract n...

Ex2 by Explorer
  • 283 Views
  • 2 replies
  • 2 Helpful

new broadband box?

Does anyone know how to request a new broadband box as my feet have broken on my current one and I don't seem to be able to find an easy way to contact someone? 

Alexsl44 by Visitor
  • 755 Views
  • 1 replies
  • 1 Helpful

constant timeouts since October 2021 outage.

On October 15th 2021, there was an EE outage in my area. I couldn't make calls, or receive them for two weeks, then got that sorted, around the same time, i was sent a "network configuration" text message, from one of the EE tech's, because of said o...

Iphone 13 pro max delivery

Hi. I placed an order for an iPhone 13 pro max silver 512gb on Thursday, when ordering it said “usually dispatched within 1 day”. It still hasn’t been dispatched. An iPhone 13 pro max still says “usually dispatched within 1 day”. When should I be exp...

Hlk890 by Explorer
  • 370 Views
  • 3 replies
  • 0 Helpful

Re: No order comfirmation

ive got the same problem. i ordered a sim and payment was deducted from my bank account but no order reference number

zareth by Investigator
  • 265 Views
  • 3 replies
  • 0 Helpful

Resolved! Additional line

Will changing my address on my account affect me having an additional line?

Discount code

I'm trying to upgrade my phone as I'm a student I have discount code. But when it comes to upgrading the gift voucher box doesn't let me apply the code, I can see the box I just can't type in it

willblake by Investigator
  • 503 Views
  • 7 replies
  • 0 Helpful

EE app not working

Hi anyone else having problems with the EE app. every time I go to open the app, it says there seems to be a problem. Had this for a few days now. Thanks 

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