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13-09-2021 05:17 PM
I'm trying to upgrade my phone as I'm a student I have discount code. But when it comes to upgrading the gift voucher box doesn't let me apply the code, I can see the box I just can't type in it
13-09-2021 05:38 PM
Hi @willblake
What happens when you try to enter text in the field?
Have you tried using an alternative browser?
13-09-2021 06:10 PM
Yep, gone on different browsers, incognito, the lot. But when I log out and go to make a new plan I can conveniently type in the discount box, I think its just ee trying to pull in new customers and pushing old ones out
13-09-2021 06:26 PM
Hello @willblake.
What plan are you selecting?
Is the plan already discounted?
Offers are only available to customers signing up to a consumer phone or SIM Only voice, text and data plan (excluding plans compatible with our Annual Upgrade offer, non-lead Sharers or promotional SIM Only price plans). Offers not compatible with mobile broadband, 4GEE WiFi, EE broadband or tablet plans of any kind.
Katie 🙂
13-09-2021 07:44 PM
I'm just trying to upgrade from a standard 2 year plan to a new 2 year plan for a S21 smart benefit plan 40gb
14-09-2021 08:05 AM
Hi @willblake
What kind of plan do you have at the moment? Is it a phone contract or a SIM only plan?
Chris
19-12-2021 10:26 PM
Did you ever get this sorted? I'm having the same problem. Trying to upgrade and it won't let me type in the box to enter the discount code
20-12-2021 07:42 AM
Hi @Rachel19864
Thanks for coming to the community.
Is the plan already discounted or on offer?
Are you out of contract?
Thanks 🙂
Leanne.