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Discount code

willblake
Investigator
Investigator

I'm trying to upgrade my phone as I'm a student I have discount code. But when it comes to upgrading the gift voucher box doesn't let me apply the code, I can see the box I just can't type in it

7 REPLIES 7
bristolian
EE Community Star
EE Community Star

Hi @willblake 

 

What happens when you try to enter text in the field?

 

Have you tried using an alternative browser?

Yep, gone on different browsers, incognito, the lot. But when I log out and go to make a new plan I can conveniently type in the discount box, I think its just ee trying to pull in new customers and pushing old ones out

Katie_B
EE Community Support Team

Hello @willblake

 

What plan are you selecting?

 

Is the plan already discounted?

 

Offers are only available to customers signing up to a consumer phone or SIM Only voice, text and data plan (excluding plans compatible with our Annual Upgrade offer, non-lead Sharers or promotional SIM Only price plans). Offers not compatible with mobile broadband, 4GEE WiFi, EE broadband or tablet plans of any kind.

 

Katie 🙂

I'm just trying to upgrade from a standard 2 year plan to a new 2 year plan for a S21 smart benefit plan 40gb

Christopher_G
EE Community Support Team

Hi @willblake

 

What kind of plan do you have at the moment? Is it a phone contract or a SIM only plan?


Chris

Rachel19864
Visitor

Did you ever get this sorted? I'm having the same problem. Trying to upgrade and it won't let me type in the box to enter the discount code

Leanne_T
EE Community Support Team

Hi @Rachel19864

 

Thanks for coming to the community. 

 

Is the plan already discounted or on offer? 

 

Are you out of contract? 

 

Thanks 🙂

 

Leanne.