Discount code

[willblake]

I'm trying to upgrade my phone as I'm a student I have discount code. But when it comes to upgrading the gift voucher box doesn't let me apply the code, I can see the box I just can't type in it

[bristolian]

Hi @willblake 

What happens when you try to enter text in the field?

Have you tried using an alternative browser?

[willblake]

Yep, gone on different browsers, incognito, the lot. But when I log out and go to make a new plan I can conveniently type in the discount box, I think its just ee trying to pull in new customers and pushing old ones out

[Katie_B]

Hello @willblake. 

What plan are you selecting?

Is the plan already discounted?

Offers are only available to customers signing up to a consumer phone or SIM Only voice, text and data plan (excluding plans compatible with our Annual Upgrade offer, non-lead Sharers or promotional SIM Only price plans). Offers not compatible with mobile broadband, 4GEE WiFi, EE broadband or tablet plans of any kind.

Katie 🙂

[willblake]

I'm just trying to upgrade from a standard 2 year plan to a new 2 year plan for a S21 smart benefit plan 40gb

[Christopher_G]

Hi @willblake

What kind of plan do you have at the moment? Is it a phone contract or a SIM only plan?

Chris

[Rachel19864]

Did you ever get this sorted? I'm having the same problem. Trying to upgrade and it won't let me type in the box to enter the discount code

[Leanne_T]

Hi @Rachel19864

Thanks for coming to the community. 

Is the plan already discounted or on offer? 

Are you out of contract? 

Thanks 🙂

Leanne.