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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

Replacement sim

I have recently got a new Sim. I used to be on Pay as you go, but now I’m on a contract with someone else. I took the old sim out, but the My EE app is still connected to the old sim? It’s asking for confirmation from the old sim, except I don’t have...

Samsung s20- lots of questions!

So I've just upgraded to my s20.I'm having a low problems1) Is 4g the same as LTE? I don't seem to get 4g just LTE and I'm struggling to even get 4g when my partner on EE gets it all the time? My signal is so low compared to his in the same room. 2) ...

Order tracking

Hi I have a tracking number when I use this it says we can’t track this at this time only pay monthly(which it is ) ? 

G90X by Explorer
  • 638 Views
  • 1 replies
  • 0 Helpful

Resolved! New sim requested but unfortunately there has been a problem

Hello, I had ordered a new three in one sim card and had confirmation that it would be delivered within two days, however today I have received a text saying 'Thank you for requesting a new SIM.  Unfortunately there has been a problem with the inform...

g8vbd by Explorer
  • 1935 Views
  • 3 replies
  • 3 Helpful

Resolved! Confused in Spain

Last year when I visited UK I bought a pay as you go EE sim which I used. Am now visiting Spain and didn't realise that the sim cards expired but it still let me top up with £20!!! I bought a new EE sim, hoping I could add the number to my EE account...

Helenann by Explorer
  • 1533 Views
  • 2 replies
  • 1 Helpful

Order iPhone 12 pro

Ordered on 24-10-2020, said that it would be dispatched within 7 days and I haven't heard anything. Paid the early upgrade fee and haven't received anything back (text message  or email)regarding that my order has been confirmed.

when Pre order phone arrive to local store?

Hi, I order a Samsung Galaxy Note20 Ultra 512GB in Ealing Broadway branch on16 Oct 2020and not arrived unfortunately and I track phone by EE site, they write dispatch and now goverment yesterday said from 4 Nov Lockdown start again for a mounth. how ...

hirbod_p by Visitor
  • 554 Views
  • 1 replies
  • 0 Helpful

Resolved! S20 Fe headphones

Just got my S20 fe from EE store but there were no headphones in the box, arnt you supposed to get headphones? 

Maraeb by Investigator
  • 5508 Views
  • 4 replies
  • 1 Helpful